CFPB Takes Action Against Business Collection Agencies Firm EZCORP, Inc. and Problems In-Person Commercial Collection Agency Compliance Bulletin We We Blog Dodd-Frank

CFPB Takes Action Against Business Collection Agencies Firm EZCORP, Inc. and Problems In-Person Commercial Collection Agency Compliance Bulletin We We Blog Dodd-Frank

the customer Financial Protection Bureau (CFPB) announced an enforcement that is administrative against commercial collection agency company EZCORP, Inc. (EZCORP), for allegedly participating in unlawful commercial collection agency techniques in breach associated with Electronic Fund Transfer Act (EFTA) while the Dodd-Frank Wall Street Reform and customer Protection.

EZCORP and its own entities that are related supplied high-cost, short-term, short term loans, in 15 states from significantly more than 500 storefronts, beneath the tradenames “EZMONEY pay day loans,” “EZ Loan Services,” “EZ Payday Advance,” and “EZPAWN payday advances.” The CFPB alleges that EZCORP involved with unjust and debt that is deceptive methods in breach regarding the EFTA and Dodd-Frank. Particularly, the CFPB alleges that EZCORP:

  • made in-person visits to customers’ houses and workplaces for the true purpose of gathering debts, which visits disclosed or risked disclosing to third-parties the presence of customers’ debts and caused or risked causing employment that is adverse to those customers;
  • communicated with third-parties about customers debts that are’ including calling consumers’ credit sources, supervisors, and landlords;
  • deceived consumers utilizing the risk of appropriate action, despite the fact that EZCORP would not refer customers’ records to your law practice or appropriate division;
  • lied about maybe maybe maybe not credit that is conducting on applications, but regularly went credit checks on customers;
  • needed financial obligation payment by pre-authorized bank checking account withdrawals, despite the fact that for legal reasons customer loans is not trained on pre-authorizing re re payment through electronic investment transfers; and
  • lied to customers by saying they might maybe not stop electronic withdrawals or collection telephone telephone calls or repay loans early.


Pursuant into the CFPB permission purchase, EZCORP is needed to:

  • reimbursement $7.5 million to roughly 93,000 customers whom made payments to EZCORP after EZCORP made in-person collection visits or whom paid EZCORP from unauthorized or exorbitant electronic withdrawals;
  • stop collecting on tens of millions in outstanding installment and payday debt presumably owed by 130,000 customers, and can even perhaps maybe maybe not offer that financial obligation to your third-parties. EZCORP also needs to request that consumer reporting agencies amend, delete, or suppress any information that is negative to those debts;
  • stop participating in unlawful business collection agencies methods, including making in-person collection visits, calling customers at their workplace without certain written permission through the customers, or trying electronic withdrawals following a past effort failed as a result of inadequate funds without customers’ authorization; and
  • spend a $3 million civil penalty.

In-Person Commercial Collection Agency Compliance Bulletin

Along with following through against EZCORP, the CFPB circulated Compliance Bulletin 2015-07, to give you guidance to creditors, financial obligation purchasers, and third-party collectors associated with conformity with Dodd-Frank together with Fair Debt Collection techniques Act (FDCPA).

Because it pertains to Dodd-Frank, CFPB Bulletin 2015-07 warns that in-person business collection agencies produces heightened danger of committing unjust acts or techniques in breach of Dodd-Frank. Particularly, under Dodd-Frank an work or training is unfair whenever it causes or perhaps is more likely to cause significant problems for customers which can be perhaps not fairly avoidable by customers and it is perhaps perhaps not outweighed by countervailing advantages to customers or competition. In-person collection efforts are going to cause injury that is substantial customers because, for instance, third-parties like the customers’ co-workers, supervisors, clients, landlords, roommates, or next-door next-door next-door next-door neighbors may find out about the customers’ debts, which could cause reputational as well as other injury to the buyer. In addition, in-person visits up to a customer’s workplace could cause injury to the customer in the event that customer’s manager forbids visits that are personal.

CFPB Bulletin 2015-07 also warns that in-person commercial collection agency efforts pose heightened dangers of breaking the FDCPA. As an example, area 805(a)(1) and (3) of this FDCPA prohibit loan companies yet others susceptible to the Act from chatting with a customer of a financial obligation “at any uncommon time or destination or time or spot understood or that ought to be regarded as inconvenient towards the customer” or “at the customer’s destination of work in the event that debt collector understands or has explanation to understand that the customer’s boss forbids the customer from getting such interaction.” Because in-person business collection agencies efforts can be identified by customers as inconvenient or collectors might have explanation to learn that the customer’s manager forbids customers from getting communications at their workplace, such collection that is in-person may break the FDCPA.

In addition, area b that is 805( for the FDCPA forbids third-party loan companies along with other susceptible to the Act from chatting with anyone aside from customer relating to the assortment of a financial obligation. Hence, in-person collection efforts result heightened conformity dangers, because collectors are going to communicate with third-parties during those in-person collection efforts.

Finally, CFPB Bulletin 2015-07 warns that in-person collection efforts pose heightened dangers of breaking the FDCPA’s prohibition against loan companies participating in conduct the normal result of which will be to harass, oppress, or punishment anyone, and from utilizing unjust or unconscionable means to gather or make an effort to collect a financial obligation.